Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.
Clip earring, necklaces, rings and bracelets are refundable within 28 days of purchase. You are also welcome to exchange with another item of the same value.
This is not available on any item bought on sale.
Goods purchased must be returned in perfect condition and in their original packaging in order for me to process an exchange or refund.
In the unlikely event you do wish to return an item, please, in the first instance, contact me at firstname.lastname@example.org. I pride myself on a quick and professional service and am always happy to help.
Processing your Refund
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the postage charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.
You will receive an email from Ilda London to confirm your exchange or refund.